Dispatch Service Coordinator (BPO Experience Preferred) - Remote in Bali

Join Identiti International, Inc, a leading provider of field service solutions, as our Dispatch Service Coordinator and become the backbone of our operations in Bali! This is a remote, full-time opportunity perfect for professionals with BPO or customer service experience. As a Dispatch Service Coordinator, you'll be responsible for managing and coordinating field service technicians, ensuring timely and efficient service delivery. This role is crucial to our success, and we're looking for someone who can hit the ground running.

Based in Bali, you'll work remotely, leveraging tools like Zendesk and ServiceNow to streamline our dispatch processes. With a competitive salary of IDR 5,000,000 - 6,500,000 per month, this is your chance to grow with a company that values innovation and excellence.

📋 Tanggung Jawab Pekerjaan

• Manage and coordinate field service technicians to ensure timely and efficient service delivery.
• Use dispatch software like Zendesk and ServiceNow to streamline operations.
• Monitor and optimize dispatch routes to reduce travel time and costs.
• Communicate effectively with clients, technicians, and other departments to ensure smooth service delivery.
• Resolve customer complaints and issues promptly and professionally.
• Generate and analyze reports to identify areas for improvement.
• Maintain accurate records of all dispatch activities.
• Stay updated with industry trends and best practices in field service management.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Computer Science, or a related field.
• Minimum of 3 years of experience in BPO or customer service, preferably in a dispatch or field service environment.
• Proven experience with dispatch software like Zendesk or ServiceNow.
• Strong communication and interpersonal skills.
• Excellent problem-solving and analytical skills.
• Ability to work under pressure and meet tight deadlines.
• Fluency in English, both written and spoken.
• Valid driver's license and a reliable vehicle for occasional travel.

🛠️ Keahlian

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