L1 Application Support Specialist - Jakarta Selatan

Talent-Tech · 📍 Jakarta Selatan, Jakarta Raya · Diposting 2026-10-04

FULL_TIME⭐ TERVERIFIKASI

Rp 6000000 - Rp 7000000 per bulan

Join Talent-Tech as an L1 Application Support Specialist in Jakarta Selatan and play a pivotal role in ensuring seamless IT operations for our clients. This position is ideal for tech-savvy professionals passionate about troubleshooting, problem-solving, and providing exceptional support.

At Talent-Tech, we are a leading technology company dedicated to delivering innovative solutions. Our team is at the forefront of the digital transformation, and we are looking for a proactive and skilled Application Support Specialist to join our dynamic team in Jakarta Selatan. In this role, you will be the first point of contact for our clients, providing timely and effective support to ensure their applications run smoothly.

As an L1 Application Support Specialist, you will handle a wide range of support requests, from basic troubleshooting to more complex issues. You will work closely with our development and operations teams to resolve issues efficiently and maintain high service levels. This role offers a unique opportunity to grow your career in a fast-paced, innovative environment.

📋 Tanggung Jawab Pekerjaan

Provide first-line support to clients, resolving technical issues related to our applications.
Document and track support requests using our internal ticketing system.
Collaborate with development and operations teams to escalate and resolve complex issues.
Monitor system performance and proactively identify potential issues.
Train and mentor junior support staff.
Stay updated with the latest industry trends and technologies.
Ensure compliance with our company's policies and procedures.
Provide regular reports on support activities and system performance.

🎓 Kualifikasi & Syarat

Bachelor's degree in Computer Science, Information Technology, or a related field.
Minimum of 2 years of experience in application support or a related role.
Proven experience with ticketing systems such as ServiceNow, Zendesk, or similar.
Strong knowledge of operating systems, including Windows and Linux.
Familiarity with cloud platforms such as AWS or Azure.
Excellent communication and problem-solving skills.
Ability to work independently and as part of a team.
Certification in ITIL or other relevant certifications is a plus.