Customer Experience Specialist - Advance Your Career at TTEC

Join TTEC, a global leader in customer experience solutions, and take the next step in your career! We are seeking passionate Customer Experience Specialists to deliver exceptional service and drive success for our clients. Based in beautiful Bali, this role offers a unique opportunity to work in a vibrant, diverse environment while making a significant impact on customer satisfaction.

As a Customer Experience Specialist at TTEC in Bali, you will be at the heart of our operations, ensuring that every interaction with our clients is seamless, efficient, and memorable. You will work closely with our team to handle customer inquiries, resolve issues, and provide support through various channels, including phone, email, and chat.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and provide accurate information to resolve issues.
• Deliver exceptional customer service through phone, email, and chat interactions.
• Monitor and escalate customer complaints to ensure timely resolution.
• Utilize CRM systems such as Salesforce to manage customer interactions and track service requests.
• Collaborate with team members to maintain high service standards and continuous improvement.
• Stay updated with industry trends and best practices in customer experience.
• Participate in quality assurance activities to ensure service excellence.
• Contribute to the development and implementation of customer service strategies.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Communication, or related field.
• Minimum 2 years of experience in customer service or related roles.
• Strong communication and interpersonal skills.
• Proficiency in English, both written and spoken.
• Familiarity with CRM systems such as Salesforce is a plus.
• Ability to work in a fast-paced, team-oriented environment.
• Certification in customer service or related field is a plus.
• Passionate about delivering exceptional customer experiences.

🛠️ Keahlian

Lowongan Terkait